010: Stressed by the Thought of Moving to a New Home? Nathan Miller Simplifies the Process

October 20, 2016

Nathan Miller is the owner and operator of Bekins Moving & Storage in Kelowna, BC. Bekins is the biggest professional moving company in the Okanagan, providing moving services for local, national, and international locations. With a specialization and emphasis on local moves, Bekins currently does 40-50 moves on an average week. They also provide climate-controlled long-term storage, a unique specialization within the region.

Nathan has nearly 20 years of experience in the moving industry. In 2015, when the company he worked for went bankrupt, Nathan took the opportunity to open his own branch of Bekins Moving & Storage. His passion for people and the business has led to success and exponential growth of his branch, expanding to 40 employees, 15 trucks, 50 pieces of complementary moving equipment, and a 20,000 square foot warehouse.

Nathan shares how Bekins simplifies the moving process and provides personal customer service, ensuring a stress-free experience throughout the move.


Key Points

  • [1:29] What does a typical international move look like for the customer?
  • [1:56] Do you have any areas of specialization?
  • [2:31] Tell us more about your storage services.
  • [3:26] How did you get into the business?
  • [6:51] When did you know this was the right field for you?
  • [8:41] What has been the most satisfying experience in this field?
  • [9:55] Stick with it, persevere, work hard. Stay focused.
  • [10:25] What is the best business advice you’ve received?
  • [10:45] If you are looking forward, you aren’t looking behind you.
  • [11:38] In what situations should a person consider your services?
  • [14:37] What sets Bekins apart from other moving companies?
  • [15:58] How do you establish quotes?
  • [18:14] What are some common mistakes you see people make when considering a move?
  • [19:52] Professional movers are typically affiliated with some sort of van line.
  • [22:21] Moving is one of the most stressful experiences in a person’s life, and we want to ease that transitional period.
  • [23:20] What are the top three things a person should look for in a moving company?
  • [25:40] What is a common negative experience people have with most moving companies?



About your host

Chad Weninger

I have been a mortgage broker for 10 years and have held several different positions within the industry to get me to where I am today. Over the years I have helped many families achieve the goal of home ownership as well as save thousands in finding the right mortgage for their needs.